Outsourcing has been identified in the Vision 2030 as a key pillar and driver of social and economic improvement through job and wealth creation.
The Kenya ICT Board was established in 2007 with a key mandate to market the country as a global outsourcing destination.
The government has developed a roadmap that will see Kenya take advantage of its unique geographical position and its well developed ICT human resource base to become the preferred destination for outsourcing in Africa. The 2006 Kenya ICT Strategy, Collaboration and Outsourcing, launched by the president of Kenya, created the framework for Kenya to focus on global business process outsourcing as a way of generating jobs for young people and generating wealth for local entrepreneurs and investors.
This BPO outsourcing guidebook, profiles the companies who currently provide outsourcing services.